Customer Testimonials
Excellent customer service. Waiting area very Clean. Everyone there is very polite and very knowledgeable. Work to my vehicle was done on time as promised.
He did a good job. They were very professional. The service was excellent. The refreshments were great
Very welcoming, professional, friendly Will definitely recommend you to others Job was done in a timely manner
Professional, Fast and smooth Professional, Fast and smooth ! Everyone was nice ! Told me exactly what I need done
Vert nice & pleasent They was fast, nice , great hospitality and I will be coming back
As usual, friendly , professional, knowledgeable Reception was great, environment was was clean. Workers care about the customers.
I came in for service. I was out within an hour. Joe was excellent. I had no complaints.
They were warm and inviting. We were greeted by a sale representative as soon as we walked in.
This dealership went above and beyond to help me and my husband with my physical health needs. Even though we were unable to make a deal as we had hoped due to unforeseen health barriers, the managers selflessly showed us kindness when they did not have to. I recommend the staff here to any and everyone as they are not only exceptional and knowledgeable in their product, but they care about people even at the cost of their own commission.
Joe is a great guy and very easy to work with. Answered all our questions and explained the work needed to be done.
Great. No pressure, good information I felt comfortable and well taken care of at the dealership
Service at this dealership is a pleasure. The service writers are chill and easy to work with and upfront and clear
Very chill, not overwhelming. All of the staff was very nice and kind. The experience was very chill, not overwhelming. I didn't feel pressured. The staff was very nice and kind.
Everyone was excellent and helpful They helped me get my first car and explained everything in an understandable way
Kayla customer service is phenomenal she listens to you and very knowledgeable. I’m very pleased..
The service was great! Fast in and out thanks for everything amazing! Happy with service
They helped me with my issue They got me in and out and back on the road.
Informative professional knowledgeable He was able to explain the process, how long it will take and what the issue is.
I had a quick and friendly drop-off and pick-up experience. I appreciated the communication about optional service during my inspection.
Their approach was pleasant. They never kept me waiting and did everything they could to make sure I walked out with a vehicle. I was only there for two hours. It was amazing. Jj is the best btw.
Won't fix the issue. Blaming it on corporate. Car cabin fills with toxic fumes. Causes us to get sick. Was told its normal.
2010 VW Eos with a faulty ABS module requiring replacement. The replacement was performed by a long-standing experienced service technician. Cost was itemized and well communicated immediately after diagnostics. My car was serviced in one day and the ABS system appears to be restored with no other complications.
The dealership was friendly knowledgeable and kind. And easy going we had some great laughs. So bought the car here
Everything was great except. They knew I was coming in for a couple weeks but didn't have a part to complete the work. Now I'll have to comeback
Everybody was wonderful. They helped me figure out what payment worked for me and what I need to do going forward.
For months prior to getting service done on my car I received about two text a week about wanting to sell me a new car. I got a call the night before and was told they wanted to give me an estimated value on my vehicle. I told them I didn't want to sell my car but still getting text, "can't wait to get you into your new car!" I'll never buy a VW again.
All of the dealership’s personnel were very professional and gave us full details of the car transaction. I have a VW Atlas since 2019 and very satisfied with the performance. Thanks for making the experience more enjoyable and worthwhile.
This dealership is good never had any major issues.any problem I had was taken care of.
Knowledgeable, professional and informative. He asked specific questions and provided detailed answers, options and timelines.
Rob is always so professional, he makes the car buying experience a very easy. This is my second car I purchased with Rob and I would purchase my next car again. Rob was very professional.
Very professional. Very quick. Very good at what they do Mike always looks out for the customer. I am happy with Volkswagen of Springfield
Service was friendly, accountable, transparent, and timely. Joe in the service department communicated effectively throughout the process of my inspection and changed the battery in my key fob at no extra charge. Would highly recommend the knowledgeable staff at VW Springfield.
Sales and care was great The sales team and support was prompt. Responded to my questions effectively. They had the car that I wanted and the sale was closed promptly.
Very quick service No long wait time. Clean area, very friendly staff I like the service here better than other VW locations
She was very nice and was able to explain the type of service I was there for
I don't have any complaints it my vehicle, given me trouble and they can't seem to fix, engine light on and off, need assistance quite
My sales rep, Angela, was the absolute best. Her spirit would light up any room. Her honesty, professionalism and kindness was definitely a plus. I wanted to buy the whole showroom. I’m not sure of the guy who met me when I first came VERY VERY early, he even helped me although he wasn’t in sales. You guys right. Please my best regards to Angela, she is definitely a gem.
Volkswagen of Springfield is the Best Great service, customer support along with a fantastic staff
Sales Woman, Angela, was exceptional and very knowledgeable. They considered what we needed for our lifestyle, and were most concerned with our happiness than selling a vehicle. It was an easy, refreshing experience.
Excellent prior to sale Excellent at the time of sale Excellent post sale Appreciate the work done by all the members of volkswagen
The dealership is fine, but the room is very cold. Every one is polite and they explain what is needed for your car
I had such a wonderful experience purchasing my 2024 Volkswagen Taos, and I can’t say enough great things about Angela and Chris! They were both incredibly kind, patient, knowledgeable, and helpful throughout the entire process. They made what can normally be a stressful car-buying experience feel easy, smooth, and comfortable.
What stood out to me the most was how kind and welcoming they were to my daughter. They made sure she felt comfortable and included, which meant so much to me as a mom. Their genuine kindness and professionalism really made the experience special.
I’m so happy with my ... Read More DealerRater - Sep 9, 2026
Came in for oil change and a recall. Service was outstanding. Great customer service. Very clean visit area. Had coffee and water and snacks available.
Very good service. Very polite and clean. Outstanding customer service all around. Treat you with respect.
A quality experience. Courteous, knowledgeable and they informed me of the process A nice environment
Appointment was easily arranged, drop off the night before was easy, work was done the same day, and pick-up from the dealership was on my schedule.
My name is Koya. I called the dealership and Dave answered the phone. I told him I was coming around 6pm. Then I called back and told him I’ll be there by 1pm. He said I’ll help when you get here. When I say i Dave wasn’t playing. I told him my situation and he made it happen. I’m so thankful that I did business with them. I couldn’t asked for a better experience.
Joe was courteous , explaining everything and writing down everything because he knew I was hearing impaired.
Robert was great with helping push the deal thru for both families. Had customers interest in mind
Great experience, fast service, friendly and helpful staff Will choose VW Springfield again next time, would highly recommend
Had a great experience when I took my car for service. Everyone is so friendly especially Aidin from parts. He is very knowledgeable and kind. Will be back!
They got me right together ever time and they made sure I had something to ride to get home and for that i appreciate them cause i needed my car to get around
Everyone was amazing, so personable and helpful Angela was the whole package of friendly, fun, and helpful. She's the best!
Rob Williams is a genuine salesman. He truly has the art of listening to his clients. Highly recommend him for your next VW purchase
Good experience. Felt very transparent. Thank you for dealing with my extended warranty even though they were a gigantic pain in the xxx to work with.
I felt comfortable being there, wasn't pressure, and everything was explained clearly Everyone was nice and friendly
My experience with the dealership was prompt and the service was completed with my satisfaction.
Jalil who was the sales person was amazing, knowledgeable and very friendly. Never felt like I was being pressured and he listened to what I was saying. The sales manager who I did the paperwork with was the same way. It was a really pleasant experience!
Very nice staff, helpful, professional and friendly. Gave us crackers and water. Bathroom was clean.
Courteous service. Completed in reasonable time frame. Received thorough inspection with no need for repairs.
Friendly helpful staff helped me purchase the exact car that I was looking for. The purchasing process was very enjoyable and was not stressful. Angela was great to work with.
Friendly service. I have to return later this week because the wrong part was ordered for my vehicle.
My service was efficient from beginning to end. I was greeted with a smile, they reviewed everything in detail. I was walked to my vehicle and was provided a clean car!
Friendly, expedient, clean facility, good refreshments Plenty of nice vehicles for sale and knowledgeable about vehicle sale opportunities
Quick, however controls on my steering with messed with cannot get back to how I had it, when I turn wheel to park, grinding noise.
Very easy to work with. Got the job done quickly with no hassle at all.
We were well received and everyone at the dealership was friendly and informative. Both the sales representative and sales manager we worked with were kind, extremely professional, and very helpful in listening to our needs and finding us a vehicle and price that best suited our family. I would highly recommend the dealership and each of the individuals we worked with. Overall, the best car purchasing experience both myself and my wife have ever had!
The reps were professional and helpful They worked with me and solved my concerns Great
Great staff, quick service, very satisfied with everything. I would highly recommend. Will definetly choose them next time I need anything
friendly and forthright. they were very accommodating in my needs and as well what I could be offered via my trade-in and rebates
The staff at VW is very nice and very friendly. Dropping my car off and picking it up a few hours later allowed for quick wait time
My visit was Efficient, courteous, and quick! They made sure I was in and out!
The staff was friendly, polite and respectful. They were professional and provided me with a good deal.
Experienced expedient and expertise They were very professional and personable caring and compassionate committed comforting
Well, I dont feel as I was assisted properly. I never spoke with the mechanic. I was left with the receptionist who was not helpful or knowledgeable with the issues I was having with my vehicle. I left there feeling brushed off. No one went out of their way to explain or tell me what was done to my vehicle. I needed a system programming after a failed update. All i read was a diagnostic was done not a reprogramming. Also, the part they claim i needed and out of stock I googled and found the part online. So its ... Read More DealerRater - Aug 2, 2026
Good Everything is good no problem at all good conversation no other problems Excellent teamwork
Everyone there was kind, helpful, supportive. and made sure I understood what was happening with my vehicle.
Very pleasant, courteous and knowledgeable. The associate was very attentive to me and made sure everything was done accordingly and asked was I satisfied with all services and I was made aware by video of my car inspection.
They were very nice very clean and very friendly. I would recommend people They were very nice very friendly
5 They were very nice very helpful and I would recommend anybody to go Very nice people
Came in for 20000 mile scheduled maintenance and for PA State inspection. The tech failed my state safety inspection for patch in tire he said was leaking. It was not. Also for a nail in another tire but he couldn't find the nail to show me and he didn't mark it on the tire. Kayla told me I passed emissions and would be issued an emissions sticker. I was charged for emissions test, but not for failed safety. There was no new emissions sticker issued. I called her and told her I was returning. She refunded my costs for ... Read More DealerRater - Jul 26, 2026
My service was absolutely exceptional. Kayla, the service desk representative, helped me understand the issues with my car and was able to answer all my questions! I no longer have any oil issues thanks to the wonderful mechanics!
Schedule is very difficult, it took me 7 days but the problem is not solved.
Professional Courtesy and quick Service writer kept me apprised of the situation and turned the car around quickly
Clean- good seating while you wait- friendly staff - keep you updated and fast service.
David was amazing. He worked with my husband prior which made me come. From the beginning to the end, everything was great. Both David and Chris worked really hard to make sure I was approved and drove away in the car I wanted
My experience at this dealership is always great!! The service is excellent and the people are always pleasant.
Fast and reliable. I was kept up to date the entire time. The lobby was nice
it was good received 30000 maintenance completed The staff did a good service job and my VW passed.
The dealership was great, the Manager Chris, Rob, Cin ensure i was able to choose the right vehicle for me. I am a return customer and the team was professional, and accomodating. I am very appreciative of the service I received and my new Tiguan is great. Thank you so much Rob.
Treated me wonderfully best experience I've had with a dealership would recommend u to family and friends look forward to seeing u again. Thank u so much
Everyone is very helpful. David our sales guy was wonderful. Very energetic, happy & eager to help. Chris the manager was very helpful with any questions we had as well. Service department starting with Joe & then Kayla keep me up to date on everything. Very satisfied with everything at VW.
I had a great experience with Volkswagen of Springfield from day one. The entire team was incredibly welcoming, patient, and professional throughout the process.
As an international customer, I wasn’t familiar with all the steps involved in buying a car here, but they took the time to thoroughly explain everything and made sure I felt comfortable every step of the way. I really appreciated how clear and supportive they were.
A big thank you to David, Angela, JJ, and Chris—everyone was fantastic and truly went above and beyond to help me and my family.
Highly recommend them if ... Read More DealerRater - Jul 7, 2026
The whole experience was great. All of the people that I dealt with during my purchase was great!
My overhead console is literally disintegrating. Breaking piece by piece. There has been NO damage to my car, just cheap plastic. The dealership was not at all helpful. They just wanted money. No one gave any care about my experience.
I had an excellent experience I always have a pleasant experience very considerate and professional
Great communication, friendly service and kept in touch via text Kayla was great and I give her 5 stars!
Joe is an ever present professional. He has always been kind, knowledgeable, and pleasant. Sometimes I just swing through there to say hello to him. He treats my car with respect and that means a lot.
Everyone was polite and friendly. I appreciate their excellent customer service. It was a pleasant experience.
Great service. Worked the best deal with me. But did not detail or clean my brand new car